Level 2 Diploma in Business Administration
Overall Objective for the Qualification
Administrators need a broad range of skills to work efficiently and help increase business productivity. The nature of administrative roles varies depending on the level and sector in which individuals are employed.
This qualification aims to provide a flexible structure with a wide range of optional units to allow its use in different environments. Administrative tasks may include producing business documents, contributing to the organisation of events, developing and delivering presentations, providing reception services, using and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing and presenting business documents and managing projects. The qualification’s objective is to equip individuals with not only business-specific knowledge and skills required to carry out administrative roles, but also the softer-skills such as communication, team working and interpersonal skills.
There are no pre-entry requirements for enrolling to complete this qualification.
Units and Rules of Combination
This qualification is made up of 6 mandatory units and a range of optional units. To be awarded this qualification the learner must achieve a minimum of 45 credits, consisting of 21 mandatory and 24 optional credits.
To achieve the Level 2 Diploma in Business Administration learners must complete a minimum of 45 credits: 21 credits from Mandatory Group A and a minimum of 14 credits from Optional Group B must be completed.
A maximum of 10 credits can be taken from Optional Group C and a maximum of 6 credits from Optional Group D.
A minimum of 36 credits must be at or above Level 2.
Mandatory Units (Group A- 21 Credits)
Communication in a business environment
Understand employer organisations
Principles of providing administrative services
Principles of business document production and information management
Manage personal performance and development
Develop working relationships with colleagues
Optional Units (Group B – minimum 14 credits)
Administer the recruitment and selection process
Organise business travel or accommodation
Provide reception services
Provide administrative support for meetings
Prepare text from notes using touch typing
Manage diary systems
Collate and report data
Contribute to the organisation of an event
Employee rights and responsibilities
Prepare text from shorthand
Buddy a colleague to develop their skills
Optional Units (Group C – maximum 10 credits)
Data Management Software
Word Processing Software
Deliver customer service
Participate in a project
Processing customers’ financial transactions
Process information about customers
Develop customer relationships
Optional Units (Group D – maximum 6 credits)
Understand the use of research in business
￼Understand the legal context of business
Principles of marketing theory
Principles of digital marketing
Principles of customer relationships
Understand working in a customer service environment
Know how to publish, integrate and share using social media
Exploring Social Media
Understand the safe use of online and social media platforms
Principles of equality and diversity in the workplace
Principles of team leading